Car Rental Reviews

Hertz Car Rental, San Francisco – Jul 2013

The Hertz car rental station at San Francisco international is probably one of the better facilities the company has. It is both easy to get to, simple to navigate, and staffed by employees who are efficient and polite. As with a number of major hubs, San Francisco International has opted to develop a single Consolidated rental car centre that houses all the major companies under one roof, thereby eliminating the struggle with bags that is so often required with shuttle busses. The CRC is reached by use of a monorail that connects all the terminals of the airport to each other, in addition to the BART station. Once at the CRC there are clear directions to each company, or their respective garages if you have preferred status. I have never had any issues in terms of locating a vehicle, or with our name not being visible on the Gold board. The staff on hand have always been willing to accommodate short notice changes to the drop off location – usually our preferred hotel, The Mandarin Oriental – and have always been happy to deliver the vehicle to our hotel should we request one during our stay. My only complaint is that the elevators that take you to the Hertz garage, as with the CRC at Miami, are a little on the cramped side; something felt more keenly as there are no escalators to the lower floors to take as an alternative. As a result, the elevators can become quite busy, with queues forming quickly at peak times. The quality of vehicles that we have rented from this location have...

Hertz Car Rental, Boston – Jan 2013

The Hertz car rental centre at Boston Logan is located a short shuttle bus ride away from the arrivals forecourt, just on the edge of what used to be Tomahawk way before it got turned into a building site for the new Consolidated Car Rental Centre (CRC) which will act to serve the whole of the MassPort system. As a result of being next to a building site, the traffic arrangements and general atmosphere of the facility isn’t that great, though this is to be expected given the scale of the building project, which is due to finish in late 2014. In terms of service quality, the standard received has always been good, with only one instance of my name not being up on the preferred status board, meaning I had to go into the office and ask where my selected vehicle was. Vehicle quality and fleet upkeep was of a high standard, and they have been more than accommodating when I have asked to drop my car at our hotel – The Mandarin Oriental -and have it collected. We have rented from this location twice in 2013, January and May, choosing a Cadillac Escalade on both occasions ($780.00 inc. tax, $970.00 inc.tax respectively). The two vehicles were both 2012 plates, and of a high model type so represented good value for money. My only comment would be that as most of their parking lot appears to have been taken up by construction vehicles at the moment,then the range of vehicles available seems to be a little more limited than usual, should you not opt for a car in...

Hertz Car Rental, Los Angeles – Nov 2010

Hertz is very much our preferred car rental company when we visit the states, not least as my Platinum Card gets me Gold status with them, thereby speeding up the whole rental process, and avoiding the snaking queues that I always see as I waltz past the counters. I have always found the Hertz staff to be polite and efficient, and their fleet to be well maintained and nearly – if not brand – new. The Hertz rental car office at LAX is no exception, being a short courtesy shuttle ride away from the arrivals forecourt. Shuttles seem quite frequent, with them arriving around three minutes apart. When we arrived at the car rental centre there was a Hertz employee directing Gold card holders to their dedicated parking lot, where our surname was clearly displayed on the rental board along with our lot number. On this occasion, and because we were driving a fair distance – from LA to San Francisco along route one – I had selected a Cadillac Escalade ($654.00 inc. tax), which I was pleased to note was the new 2010 model complete with power running boards, Sirus radio and a million other gadgets to keep me amused on the road. The whole process of arriving at the rental centre to driving out the front gate took less than five minutes, which is pretty much average for Hertz in my book. Top marks all...

Hertz Car Rental, Miami – Aug 2010

The Hertz rental car lot used to be located – along with the other major rental car companies – down NW 25th street, a road which had long since been absorbed into the sprawl of Miami International, and was hardly a welcoming site to a tourist. Nevertheless, the employees always seemed quite polite, if a little on the slow side, and I was always out of the lot within about 15 minutes. With the opening of the new Car Rental Centre, which forms part of the larger Intermodal Centre, the whole experience has been improved significantly, however there are a few issues which stop me from saying its a completely polished experience. Firstly, the good. The CRC is far easier to get to, being linked to Miami International by the Miami Mover (a reasonably fast monorail service), which is a significant improvement on having to try and grab a shuttle bus in the stifling heat and noise of the old arrivals forecourt. The centre itself is large and airy, with clearly marked signs showing where the individual rental companies are located, and where to go if you have preferred status with your chosen company. The Hertz fleet cars at Miami do seem to get a bit more use than those I have rented elsewhere, but this is to be expected given the turnover of visitors to the sunshine state. On each occasion we have visited, our chosen car has always been waiting for us the Gold lot, with my name clearly shown on the preferred status board. We have rented a number of vehicles from this location – Cadillac...