Virgin Atlantic

Flight reviews from Virgin Atlantic flights

VS19 LHR-SFO Upper Class 18 Dec 2011

Well we had decided to stay near the airport the night before, as I was working nearby the night before and didn’t see the point in going all the way home to come back again in the morning. So at 06:45 we drove up to T3 and handed the car over to purple parking, nice and easy. Over to the UC desks, there was a free agent so checked in straight away, I do prefer the new purple luggage tags. Boarding passes to hand, it was time to go up the lift. Through the glass door and quickly through security, BAA staff didn’t seem too happy but were efficient. Into duty free where we purchased a couple of items, unhelpfully the woman at the till was paying using pennies only… Off to the Clubhouse. Up the stairs and welcomed back by name and given an apology that no-one was at check in to help us with hand luggage and through the airport. When asked if we would like someone to help us to the gate when the time came we declined. So straight over to behind the bar and offered drinks, which soon turned up. As we were both hungry we went and sat at a table in the Brasserie. Juice and coffee soon in front of us and breakfast order was taken. They have improved the Menu IMO and given a few more choices for breakfast. After breakfast, we went up to the roof garden (briefly) and looked at the new Grey Goose Loft, I know many like it, but I prefer the old Sky Lounge, it was...

VS5 LHR-MIA Upper Class 22 Aug 2011

So we got up early, walk around the block, wash, finishing packing and then in the car to Heathrow. Journey was fine, just a little congestion on the M4, but not enough to delay us. Arrived at T3 departures on time for Purple Parking, quick unloading of luggage and hand over of keys, and into T3 Zone A. Straight over to the UC desks and started checking in, who should check in next to us but some neighbours from around the corner, such a small world. Check in was quick, easy and cheerful. Afterwards a member of VS staff came over and said she would come with us to the Clubhouse. Up in the lift and a scan of a BP to open the magical door, no queue for security and we were soon through, the security staff playing around with our fluffy companions. At this point the lovely VS member of staff offered to take some of our hand luggage, 2 bags were handed over with a thank you. After a quick look round duty free (why do we bother?! we never want anything and know we don’t but just feel we have to), we headed for the CH. Greeted by name when welcomed back and then we were back where we belong. Treatments quickly booked, followed by a quick order of drinks. Lounged about in The Gallery, went over to the Brasserie for breakfast, very nice. Up to Sky Lounge, more drinks, spent a while up on the roof garden, back to The Gallery for more drinks and a snack. Flight was called and as soon as...

VS20 SFO-LHR Upper Class 12 Mar 2011

So after an amazing holiday of relaxing and eating great food (Highly recommend Bouchon and Bottega in Yountville and Bourbon Steak, Michael Mina and Campton Place in SFO) it was time to head home. The MO had arranged our transport back to the airport, so we did a bit of last minute shopping whilst avoiding the Saint Patrick’s Day parade. It was over all too soon and we were on road to the airport. At check in there was a small queue (just us by the time we joined it) but quickly seen to. Check was simple and painless apart from the check in assistant not quite knowing what to do with a paper ticket and having to go off and check. But this didn’t keep us much longer and were soon given our invite to the Clubhouse. Once in the Clubhouse we seated ourselves in a couple of the red chairs by the window (in front of the bar), quickly a member of staff introduced herself and took our food and drinks orders. I had the “Flying Club Sandwich” (did they really have to make that ‘joke’?!), and it was very acceptable indeed. Had a play on phone and iPad then it was time for boarding. Made our way to the priority security line, everything in the trays and then through the new imaging machines, very quick and simple, they also had an obvious sign before the machine saying you can opt not to go through and have a pat down instead. Once dressed again, we made the long walk to gate A9 and as boarding had started,...

VS19 LHR-SFO Upper Class 5 Mar 2011

So the day started with the normal wake up early, walk around the block, shower and drive to LHR. There was little traffic so was a quick and painless journey. Having decided to use the “normal” check in desk after our experience of DTCI last time, we were dropped off and walking towards the UC desks. The whole of Terminal 3 Zone A was very quiet, small queues at Economy desks, smaller at Premium Economy and no queue at all at Upper. Very quickly checked in and were issued with boarding passes, off to the lift and through the magical door. No queue at the private security channel so were quickly through – I love the private security channel but how does the UKBA justify having 8 people “run” it? (I know there aren’t normally that many staff there). So into world duty free to buy the items requested by others, then onto the Clubhouse. Up the stairs, check into the Clubhouse and for once, wasn’t asked if I had been before! Hopefully VS have been listening rather than it just an oversight by the member of staff. No staff at the cloakroom bit, so put bags in the cubby holes ourselves and then headed to the bit behind the bar, The Gallery as it is officially known. We were quickly offered drinks, Pimms arrived, but no Mojito as the mint hadn’t been delivered for the day! Soon after we had settled down a gentleman arrived and was very closely followed by a MAAS (meet and assist service)agent, turned out to be Nick Frost (Some things he has been...

VS20 SFO-LHR Upper Class 16 Nov 2010

After the most amazing holiday ever (we managed to pick some great hotels and I would greatly recommend anyone to stay at the Mandarin Oriental, and if you can, in a suite. The service was perfect and they must have the best concierges in the world), it was time to head home. So after a morning of strolling around SFO and a bit of shopping, we headed back to the Mandarin where we had left our bags and the car was to meet us. So with about 10 minutes left at the amazing hotel, Guy had very little time left in which to embarrass himself, but this was long enough. Having bought a toy pig for one of his dogs that oinks, he decided to put it in his luggage rather than keep it as carry on. This resulted in a loud OINK when he closed up his bag that caused a few odd looks and a couple of laughs from the staff. Thankfully the car arrived before further embarrassment could ensue and we were on the short trip to the airport. SFO airport looks great, and was easy to navigate inside. We joined the queue for Upper Class but not for long. The check-in agent was polite if a bit slow, we soon had the magic purple cards again and clear directions to the Clubhouse. We arrived at the clubhouse, were asked if we had been before, having said no all the member of staff behind the desk did was list what was inside… Also asked if we wanted invites to Revivals and we accepted (seemed pointless as...

VS7 LHR-LAX Upper Class 10 Nov 2010

I was very excited about this trip as it was my first time to California. So the day started at about 04:30 with a quick walk around the block to wake up, shower, then jump in the car and head to LHR at 06:00. Traffic was good on M25 but sluggish on the M4 (can’t wait for the bus lane to go!). So arriving slightly late to the DTCI (using a private car), we were “greeted” (the check in agent just stood there gorping) and told “Get your bags out the car”. The porters took our bags all of the 4/5 meters to the check in desk where we spent some time while she was checking in our bags, we had told them in advance how many bags we would be taking but obviously this didn’t make a difference. Finally, purple boarding card in hand, we made our way to the private security channel, where we would have to queue! Just a couple of people in front, but one person not understanding that you need to take all metal off from about your person, then failing to take his laptop out of his bag, delayed us only a few minutes and we were through into the delights of T3 departures. Knowing that we didn’t want anything of value from the shops, we quickly got some painkillers and hair gel from Boots, then took the short walk to the Clubhouse. We were kindly greeted and asked if were familiar with the facilities (maybe they should have a system that knows if people have been before?), and were back where we...