Hertz is very much our preferred car rental company when we visit the states, not least as my Platinum Card gets me Gold status with them, thereby speeding up the whole rental process, and avoiding the snaking queues that I always see as I waltz past the counters. I have always found the Hertz staff to be polite and efficient, and their fleet to be well maintained and nearly – if not brand – new.
The Hertz rental car office at LAX is no exception, being a short courtesy shuttle ride away from the arrivals forecourt. Shuttles seem quite frequent, with them arriving around three minutes apart. When we arrived at the car rental centre there was a Hertz employee directing Gold card holders to their dedicated parking lot, where our surname was clearly displayed on the rental board along with our lot number.
On this occasion, and because we were driving a fair distance – from LA to San Francisco along route one – I had selected a Cadillac Escalade ($654.00 inc. tax), which I was pleased to note was the new 2010 model complete with power running boards, Sirus radio and a million other gadgets to keep me amused on the road.
The whole process of arriving at the rental centre to driving out the front gate took less than five minutes, which is pretty much average for Hertz in my book. Top marks all round.