The Hertz car rental station at San Francisco international is probably one of the better facilities the company has. It is both easy to get to, simple to navigate, and staffed by employees who are efficient and polite.
As with a number of major hubs, San Francisco International has opted to develop a single Consolidated rental car centre that houses all the major companies under one roof, thereby eliminating the struggle with bags that is so often required with shuttle busses. The CRC is reached by use of a monorail that connects all the terminals of the airport to each other, in addition to the BART station. Once at the CRC there are clear directions to each company, or their respective garages if you have preferred status. I have never had any issues in terms of locating a vehicle, or with our name not being visible on the Gold board. The staff on hand have always been willing to accommodate short notice changes to the drop off location – usually our preferred hotel, The Mandarin Oriental – and have always been happy to deliver the vehicle to our hotel should we request one during our stay.
My only complaint is that the elevators that take you to the Hertz garage, as with the CRC at Miami, are a little on the cramped side; something felt more keenly as there are no escalators to the lower floors to take as an alternative. As a result, the elevators can become quite busy, with queues forming quickly at peak times.
The quality of vehicles that we have rented from this location have always been excellent, and have ranged from Cadillac Escalades, Lincoln Navigators, Suburbans, and on our last visit, a Porsche Cayenne ($900.00, $780.00, $550.00 and $4500.00 inc.tax respectively). All the cars have been the latest plate model, and with a number of optional extras included.
Overall, this location – based on the factors above – is easily the most customer friendly I have experienced, and I cannot recommend it enough.